Airbnb Tips: Top 5 Headaches From Airbnb Professional Hosts
Recently, I joined a Facebook group and it has over 8,000 Airbnb hosts. I spent hours on it going through previous threads to find the most common problems and challenges that current hosts are experiencing.
In this post, I’m trying something different. I’ll attach a screenshot of the problem listed by a real person and will offer my insights on how to overcome these challenges. These are the top 5 most common themes that I found. I had to blur out the names just to protect their identities.
Airbnb Tips: Number #1 – How to list higher and convert more bookings
This host has been hosting for a while. She’s wondering how to increase visibility on her listing while converting more bookings. This is a common problem, especially if your listing is not in a popular location.
In order to have a higher visibility, the listing has to follow a set of rules. If you are able to follow these rules, then the likelihood of your listing getting booked will also increase. Luckily, I have already written about this. You can check it here and here.
Here is another host that is having the same issue…
Airbnb Tips: Number #2 – What do I do if guests aren’t leaving reviews
As a new host, you’ve worked so hard to get your listing up and running. Now, you’re expecting the cash to start pouring in. You get a few reservations, but guests aren’t leaving you reviews. As I have mentioned before, Airbnb leverages reviews as their police, so it is critical to get reviewed so that Airbnb trusts your listing.
There are a few simple ways you can boost your review rate by guests. You have to be careful not to come off as pushy. Here are my top 3 takeaways:
- In your welcome message, remind them that why a 5-star review is important. Be human and try to help your guests see from your position.
- Check in with your guests. This will always give you extra points. Your goal as a host is always to provide 5-star service.
- Do not call the guests, if step 1 and 2 failed. Send them a kind follow-up note.
If all these steps failed, then perhaps you should just let that review go. If you are too pushy to try to get a review, then most likely the review will not work out in your favor. I’d rather have no review than a bad review.
Airbnb Tips: Number #3 – Cleaning
I outsource cleaning 99% of the time. It has been a life-saver.
I used to clean my own unit. After about 2 weeks, I started to get bored of doing the same cleaning routine over and over again. That’s when I decided to outsource my cleaning responsibilities.
Where do you find maids or cleaners?
When I first started, I contacted local cleaning companies. That was a mistake.
Cleaning companies did not provide the type of cleaning that I needed to get done for my Airbnb units. All of the cleaning companies just wanted to do the basic cleaning and couldn’t wash my beddings.
Essentially, I needed cleaners to provide what hotels maids provided. So, I started to Google around for full-service maids. I was able to find a few local companies, but they wanted to charge me $150 dollars per clean.
That didn’t make sense economically. I didn’t want to charge my guests a hefty 150 cleaning fees. Most of the hosts in my area charge around 60-80 dollars- a much more reasonable number.
A slightly different situation below, but nonetheless around the same theme…
Pro-tip: always charge for extra cleaning. If the guests request it, they pay for it.
Airbnb Tips: Number #4 – 80 days Vs. 1 day?
Oh man… my heart cringed when I read this. You’d be surprised how often something like this happens. It happened to me twice.
What would you do?
If you’re running it like a business, then it’s time to put on your business hat! Ask yourself, which potential revenue is greater? 80 days vs 1 day? It’s a no-brainer for me. I would cancel the 1-day reservation and offer her full refund… Done!
Airbnb Tips: Number 5 – HOA is bogging you down
This was a hidden gem. I found it just before I was about to call it a day and wrap up my research.
I love this one response because it was a game changer. She said it perfectly.
If you’re a homeowner and is dealing with HOA, then perhaps give this option a try!
Be resourceful when challenges come up! I’d always do my research and be prepared.
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